What’s The Future Of The Help Desk?
The future of the help desk lies in personalization and automation. The help desk or service desk once consisted of a single man or woman, a telephone, and a list of blanket statements that generally...
View ArticleWhat’s The Future Of Blogging Platforms?
The Future of Blogging Platforms is WordPress… probably. Blogging has come a long way in the past couple decades. In the 90s, blogs were little more than online diaries that you could share with your...
View ArticleWhat’s The Future Of Voice Recognition?
The future of voice recognition is… everywhere. Voice recognition – if you were born before the year 2000 chances are you have at least one horror story of hours spent on the phone e-nun-ci-a-ting...
View ArticleWhat’s The Future Of Talent Management?
Talent management just isn’t what it used to be. Thanks to smartphones, job sites like Indeed, and of course Linkedin, the way we source and manage fresh talent has undergone some radical changes over...
View ArticleWhat’s The Future Of Corporate Social Responsibility?
Just a few short decades ago a term like Corporate Social Responsibility (CSR) would have seemed like an oxymoron(and to some I’m sure it still does). However, modern executives are aware of the need...
View ArticleThe Incredible Future Of IoT Security
As we become increasingly dependent on smart technology and the internet of things, IoT security is becoming a very hot topic. In the past, the average person wasn’t all that fearful of computer...
View ArticleWhat’s The Future Of Online Reputation Management?
Online reputation management, a.k.a. that marketing tool that most brands ignore until a crisis happens, has undergone some radical changes as we’ve entered the smartphone age. Consumers are constantly...
View ArticleWhat’s The Future Of Vacation Rental?
It wasn’t so long ago that vacation rentals were reserved to mom & pop shops and advertising limited to a few billboards, local classifieds, and word of mouth. Today, the cottage industry is worth...
View ArticleWhat’s The Future Of Multichannel Retailing?
The future of multichannel retailing lies in ultra-personalization. Ten years ago multichannel retailing was such a complicated process that it simply wasn’t viable for many small to mid-sized...
View ArticleWhat’s The Future Of Wearable Tech?
The future of wearable tech lies in seamless integration. When I was growing up, wearable tech like fitness trackers were little more than clip-on pedometers you’d get in the bottom of a cereal box....
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